Frozen Crypto Account
Support for restricted crypto accounts, blocked withdrawals and platform access issues.
When a crypto account or withdrawal is restricted
A platform restriction can arise from a compliance review, transaction-monitoring alert, identity check, source-of-funds request or an internal risk decision. We help establish what the platform is asking for and prepare a focused, consistent response.
We can assist when:
- Your account access has been limited or suspended
- A withdrawal remains pending or has been rejected
- The platform requests additional KYC or transaction evidence
- Previous support responses have not clarified the issue
What we review
Our review may cover platform notices, account and transaction timelines, wallet records, identity and source-of-funds materials, and your previous correspondence with support or compliance teams.
What you receive
A structured evidence plan, identified gaps, support with the platform response and a clear view of realistic escalation options.
Important limitations
We cannot guarantee that a platform will release funds or restore an account. We do not request passwords, seed phrases or private keys, and we never take custody of client assets.
Frozen Account Support by Exchange
Choose the platform involved for guidance tailored to its account-review and escalation process.
Specialists for This Service
Legal, compliance and case specialists matched to the service and jurisdiction.
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Lead Crypto Recovery ExpertManaging PartnerCoordinates legal strategy, evidence review and cross-border work.
EU/EEA supportView profile →
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Crypto Recovery LawyerSenior AssociateSupports recovery strategy, platform engagement and legal analysis.
EU/EEA supportView profile →
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AML & Compliance SpecialistCompliance CounselPrepares AML/KYC positions and source-of-funds documentation.
EU/EEA supportView profile →
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Disputes LawyerDisputes CounselCoordinates cross-border claims, escalation and dispute strategy.
EU/EEA supportView profile →
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Case ManagerCase ManagerKeeps evidence, communications and case milestones organised.
EU/EEA supportView profile →From First Review to Structured Escalation
Free Assessment
We confirm scope, jurisdiction and the most useful next step.
Evidence Review
Documents, transactions and notices are reviewed as one chronology.
Strategy & Engagement
We define the legal and compliance route and agree the scope.
Platform or Authority Position
The structured position is submitted and escalated where appropriate.
Outcome & Next Actions
We advise on the response and measures needed to protect your position.
Clear Scope Before Engagement
The fee model is proposed after the preliminary assessment and depends on scope, jurisdiction and recovery route.
Fixed Fee
A defined price for an agreed scope of legal or compliance work.
Staged Fees
Separate fees for assessment, submissions, negotiations and escalation.
Fixed Fee + Success Component
A fixed part combined with a result-based component where appropriate.
Cases Related to This Topic
Illustrative caseDelayed Withdrawal: Escalation Preparation Scenario
- Amount
- €100,000–€250,000
- Issue
- Restricted withdrawal
- Outcome
- Access restored
Illustrative caseSuspected Crypto Fraud: Evidence Preservation Scenario
- Amount
- €50,000–€100,000
- Issue
- Suspected fraud and disputed transfers
- Outcome
- Escalation package prepared
Illustrative caseAML Review: Source of Funds Response Scenario
- Amount
- €250,000–€500,000
- Issue
- Extended source-of-funds review
- Outcome
- Review progressed
Articles on This Topic
Crypto Withdrawal Delays: Review, Restriction or Technical Issue?
How to distinguish routine processing delays from compliance restrictions and prepare a useful support request.
Read insight →
How to Preserve Evidence After a Crypto Scam
The records to secure immediately after a suspected fraudulent transfer or investment scheme.
Read insight →
Source of Funds for Crypto: Documents Exchanges Commonly Request
An overview of the records that may help explain how digital assets were acquired and transferred.
Read insight →Get a Clear View of Your Options
Tell us what happened. We aim to respond in English within one business day.
- Evidence-led first review
- EU/EEA and cross-border support
- No seed phrases or private keys required